City of Chandler Master Reference Guide

The City has published a list of numbers to call for various issues, such as abandoned property, bees, housing assistance, and so on:

Master Reference Guide
http://chanweb/directories/finditfast/default.aspx?pageid=12&deptdivid=54

More information from the 1/13/16 Quicklook:

Making good Customer Connections is now even easier with the introduction of the Master Reference Guide - the latest tool to put information about “all things Chandler” right at your fingertips!

The Master Reference Guide is an alphabetical listing of common issues. The guide lets you look up information by topic, in a variety of ways.

Find the guide on the "Find It Fast" page on Chanweb (in the Links box on the right side of the home page).

New Scanner Station

Listing tips about the new scanner station as we discover them:

Adjusting scans/copies
There is very little adjustment available. Lightness/contrast cannot be changed. Copies/scans of photo IDs or credit cards work best in color, but require $1 per page to print.

Emailing scans
When people email scans, the sender will show up as "No Reply" <public@chandlerlibrary.org>

Prescription discount cards

from Mary Sagar's email 8/8/12:

You may have noticed the display near the reference desk that contains the new Coast2Coast Rx discount cards.  I just spoke with City Hall about these cards, and they said that we can distribute these cards to anyone who asks -- whether or not they are Chandler residents.  The customers should then check to make sure that their pharmacy is participating in the Coast2Coast discount program.  

Also, here is a direct link to Coast2Coast's website:  http://www.coast2coastrx.com/index.php/faq/

Computer Lab

From Sue's email, 2/6/12:

The Quiet Lab is open to adults who need a quiet place to work (far from the maddening crowd). The rules are: no talking, no cell phones, no group work. If people want to talk or work together, they need to sit in the commons area. I'm not ready to open it up to the teens just yet. I need some feedback about whether that's a good idea or not.

On kids in the lab, 9/12/12:

It's about keeping quiet. That said, how quiet can a toddler be? I'm guessing not very. Even under the best of circumstances (sleeping). So what age can a kid be expected to remain quiet? 10? 12? It's hard to pin point that exact age but probably not before they could be in the library unattended. The teens can even be in there if they can remain quiet.

Art in the library

The art that was in the "tunnel" in the front of Sunset, before the remodel, has been moved to the Basha branch. (12/8/11)

The new public art mentioned in a City of Chandler news release is the glass enclosing the children's room. There is a plaque on the yellow wall outside of it identifying the artist.

Holds messages at checkout

Please note the following hold status in Polaris. If a patron wants to check out an item that has a hold, we can check it out if it has a status of Active or Pending. We cannot check out items with a status of HELD. This means the other patron has already been notified to pick up their hold.

Active—When a hold request is first placed it will have an Active status. The overnight job may change this to Pending if the item is on the shelf.

 Cancelled—Cancelled requests can be reactivated. They will automatically be deleted per a setting in System Administration.

Expired—If a hold is not satisfied within the specified period of time, the status automatically changes to expired.

 Held—An item has been trapped to fill the hold and has been placed on the hold shelf for pick up by the patron.

Inactive—Inactive holds have an activation date into the future. The future date has been set by a staff member in the staff client or the patron through the PAC.

Pending—This is the RTF (Request to Fill) list that needs to be printed out, items gathered and checked in to either capture the hold or put in transit for hold.

 Unclaimed—If the requesting patron does not pick up the held item within the specified period of time, the hold status will automatically changed to unclaimed. These items should be pulled from the hold shelf and checked in to either return them to the shelf, branch or shipped to fill another hold.

 Shipped—Is in the process of being shipped to another branch to satisfy a hold.

Collection development - Holds

Copied from Marybeth's 8/12/11 email, "More than 4 holds"

Basically we follow a 4:1 holds ratio for our print materials. Four holds for each copy of a title. When the number of holds exceed this ratio we buy more copies. I monitor a report every day that provides this information so we can get the additional copies ordered so we can get the holds moving. We have found that this system allows us to be more conservative in our purchasing (especially as our collection budget has been reduced) without sacrificing popular materials and what our customers are requesting. It is important to note that when the system is calculating the hold ratio it uses the unique ISBN. Therefore, for those titles that have circulating copies AND PopPicks, both are included to determine the ratio.

Holds for CD music and DVDs are monitored a little differently. Our holds ratio is higher (usually 6:1 or higher) primarily because of the 7 day checkout. We also use the "rotten tomato" rating guide to determine additional purchases.

I would ask those staff members who work with the Friends (Used Books) to review the procedure for adding items to the collection. Donations of some of the latest bestsellers have really helped with some of these long hold lists.