Thursday, March 31, 2011

Service Animals

From Brenda's email, 3/31/11:

There seems to be some confusion about animals in our libraries. Pets are not allowed. Service animals are.

See ARS 11-1024 regarding service animals in public buildings.

People with disabilities who use service animals may often be easily identified without any need for questioning. If you can tell by looking, you should not make the person feel uncomfortable by asking questions. If you are unsure whether an animal meets the definition of a service animal, management may ask the person with the disability the following two questions in a discreet and non-threatening way:

  • Is the animal required because of a disability?

  • What tasks or services has the animal been trained to perform?

You may not ask questions about the person's disability. You may not ask to be shown certification or a special ID card as proof of the animal’s training. You may not ask a guest with a service animal to use a specific entrance, exit or area of the business.

You may expect the animal to behave appropriately and be under the control of the owner/partner/trainer. You may expect the person to clean up after the animal if there should be an accident, but that is highly unlikely as most service animals are trained to "go" on demand and only in specific locations.

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