Finding newspaper articles

Some newspapers do not have full text available in our databases. Here's how to access some of the more frequently requested ones.

Chandler Arizonan
This historic paper is being scanned by the Chandler Museum and archived at archive.chandlermuseum.org/Chandler_Arizonan. Additional issues are on microfilm at the Downtown branch.

Arizona Republic
It's indexed online back to 1999, but you have to pay $3.95 per article to get the full text (day passes also available). The patron has a few options:

1. Search the archives and buy the desired articles themselves.


2. Use the online archives to identify the desired articles and find the date(s) they were published. Then go Downtown and view the microfilm. They have the Republic on film back to 1987, and a digital microfilm reader that will print ($.20/page) or save to a disk or flash drive.


3. ***Check with Sue on the status of this option.*** If the patron is unable to do either of the above, we can at our discretion use Sue's credit card to purchase articles for them. Do this only for CPL cardholders.

Wall Street Journal
Not in any of the databases we currently subscribe to, but available to people who come through Google News or Digg:

1. Identify the desired article (using MasterFile Premier, etc.)


2. Go to news.google.com, and enter the headline.

Here's an article with more detail (thanks for the link, Aaron!)
New York TimesNot in MasterFile, but available through Newspaper Source.

Post office locations

I can never remember where these are, and it can take so long to pull up this info on USPS.com, so here are the two closest post offices (when people want a real USPS location, not the counter at the Hallmark in the Fry's Marketplace center):

1900 W Carla Vista Dr, Chandler (M-F 9:00-5:00, SA 9:00-3:00)

8205 S Priest Dr, Tempe (M-F 9:00-5:00, SA 9:00-3:00)

Extracting zip files

Sometimes people have to download zipped files -- files that have been compressed to make them smaller and easier to send by email. We can download and unzip these files. Here's how:

1. Have the patron download the zipped file and save it to the computer (public drive or desktop).
2. When the download finishes, a folder containing the zipped file should appear. Or open the folder from the public drive/desktop.
3. On the left side of the window you should see an "Extract all files" link. Click this link and extract the files to the public drive or desktop. If you prefer, create a new folder that you can identify easily.
4. The patron will probably want to save the files to a flash disk or burn them to a CD.

Note: if someone asks whether we have a zip drive, we do not. This is a special kind of disk drive that was common about 10 years ago but is hard to find now.

Barred cards - Peter's cheat sheet

Polaris update to come 8/2014

'X' in the PIN field
Verify the address and phone number.
Remove the 'X' and renew the privilege (using Alt-F11 or the Renew Privilege icon).

No 'X' in the PIN, but cannot use a computer
Check expiration date and deliquency status.
Renew the privilege as above if necessary.
If BARRED for fines, send to the desk to pay fine.
If not BARRED, but fines are above $25, send to the desk to pay down below $25.
If BARRED for Collections status, send to checkout. Accounts must be paid in full before computer access will be restored.

Address OK? field reads 'NO'
Update address and phone number.
Change BARRED to OK.
Change Address OK? field to 'YES.'
Delete any associated comments.

Email OK? field reads 'NO'
Update email address.
Change BARRED to OK.
Change Email OK? field to 'YES' or 'EMPTY' if no email address.
Delete any associated comments.
(If the patron wants to use more than one email address, separate them with a comma.)

Comment explaining BARRED reason
Review comment.
Contact associated staff person, if necessary.
If able to fix problem, delete comment and change BARRED to OK.
Refer customer to comment associated staff person, if necessary.

Other problems - computer cards changed to regular cards
When you switch a person's card from computer card to a regular (e.g. Adult) card, you must Renew Privilege (Alt F11) for the user, before they will be able to check items out, even if the date on their card appears fine. It's this glitch that is the reason why sometimes when we've turned a computer card into a regular card, they still get the message that no more charges are allowed. After you've renewed their privilege, you can remove the date if they're a Chandler resident.

Email issues

For Evanced room reserve email issues, see this link: http://kb.evanced.info/article.php?id=678


Patron not getting their library emails?


1) Open the patron record (registration) and check that the email address is correct. A second email address can be added if desired in the Alt Email field. Only enter one address per field.

2) Make sure the Notification Option is email. Do not edit this field.

If we already have the correct email address there are several reasons why an email would have been bounced back to us:

1) A customer's mail box is full.

2) The email was judged as spam by the customer's email provider and blocked. Customers may need to add our email address notices@chandlerlibrary.org to their Safe List.

3) Internet gremlins randomly causing havoc. In geek speak this is referred to as the "I don't know" reason.

Email due date notices:

• Reminder Notice - sent by email and text 2 days before items are due
• 1st Overdue Notice - sent by email and text 2 days after items are due
• 2nd Overdue Notice - sent by email and text 10 days after items are due
• 3rd Overdue Notice - sent by email and text 21 days after items are due
• Bill Notice - sent by mail 35 days after items are due

We no longer send notices on the due date, as customers who had turned items in at the bookdrop overnight were getting them and it was causing confusion.

Email notifications for holds availability are scheduled daily at approximately:

10:00AM
1:00PM
4:00PM

Other notices sent to our patrons

• Cancelled Hold Notice
• Hold Pickup Notice
• Fine Notice - sent by email and text when fines exceed $9.99, and threshhold reached on the previous day
• Privilege Expiration Notice - sent by email and text 30 days before privilege expires